Investigating Drop-Off in TruOptik User Counts
Monitoring - An update has been implemented and we are seeing TruOptik user counts repopulate. We expect counts to be fully populated by 9/24.
Sep 23, 2023 - 14:47 EDT
Investigating - A number of TruOptik segments have experienced steep drop-offs in underlying user counts. We are working with TruOptik to understand why and address accordingly. In the meantime, if experiencing delivery issues related to TruOptik segments we would recommend checking the user counts associated with the Segment and selecting alternate segments.
Sep 21, 2023 - 15:49 EDT
HUMAN MediaGuard (Pre-bid) and FraudSensor (Post-bid) Offerings Paused Pending Further Notice
Monitoring - Beeswax will need to temporarily pause our integration with HUMAN MediaGuard (pre-bid) and FraudSensor (Post-bid). We will provide further guidance once these offerings are again available on the platform.
Sep 13, 2023 - 12:49 EDT
Uptime over the past 90 days. View historical uptime.
Buzz UI and API
Operational
90 days ago
100.0 % uptime
Today
User Data
Operational
90 days ago
100.0 % uptime
Today
User Data - US East Operational
90 days ago
100.0 % uptime
Today
User Data - US West Operational
90 days ago
100.0 % uptime
Today
User Data - EU West Operational
90 days ago
100.0 % uptime
Today
User Data - AP Northeast Operational
90 days ago
100.0 % uptime
Today
Reporting
Operational
90 days ago
99.51 % uptime
Today
Reporting - US East Operational
90 days ago
100.0 % uptime
Today
Reporting - US West Operational
90 days ago
99.38 % uptime
Today
Reporting - EU West Operational
90 days ago
99.38 % uptime
Today
Reporting - AP Northeast Operational
90 days ago
99.29 % uptime
Today
Bidding
Operational
90 days ago
100.0 % uptime
Today
Bidding - US East Operational
90 days ago
100.0 % uptime
Today
Bidding - US West Operational
90 days ago
100.0 % uptime
Today
Bidding - EU West Operational
90 days ago
100.0 % uptime
Today
Bidding - AP Northeast Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

Unresolved incident: Investigating Drop-Off in TruOptik User Counts.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Sep 20, 2023
Customers May Be Unable to Access Auction, Bid, or Conversion Logs for AP-Northeast Bidders
Resolved - This issue has been fully resolved and impacted customers have been contacted by account teams. If additional information is required please reach out to your respective account representatives.
Sep 20, 12:16 EDT
Update - We have identified that customers receiving Conversion Logs in any region for whom an incoming conversion was processed through AP-Northeast during the impacted window would also have been impacted. Remediation steps remain as follows.

“A resolution to this issue has been deployed and Logs from 09/07 12:00 PM EDT onwards will be accessible for all customers. To to access the log files from ~09/06 12:00 PM EDT to 09/07 12:00 PM EDT, customer’s S3 bucket object ownership should be updated to “Bucket owner enforced” or, alternatively, Beeswax will need to issue a backfill. Account teams will be contacting impacted customers to align on next steps”
Sep 8, 14:24 EDT
Monitoring - A resolution to this issue has been deployed and Logs from 09/07 12:00 PM EDT onwards will be accessible for all customers. To to access the log files from ~09/06 12:00 PM EDT to 09/07 12:00 PM EDT, customer’s S3 bucket object ownership should be updated to “Bucket owner enforced” or, alternatively, Beeswax will need to issue a backfill. Account teams will be contacting impacted customers to align on next steps
Sep 7, 16:28 EDT
Identified - Customers receiving auction, Bid, or Conversion Logs for AP-Northeast Bidders with bucket object ownership "Object Writer" are currently unable to access these logs. We have identified a root cause and are working on deploying a fix. A backfill strategy will then be communicated for Logs from the interim period.
Sep 7, 09:58 EDT
Sep 19, 2023
Investigating Transient UI Timeouts
Resolved - This incident has been resolved and the UI is now stable. Over the coming days further deployments will be made to prevent similar third party issues being able to impact Beeswax systems in the future.
Sep 19, 16:35 EDT
Identified - We have identified an external issue causing transient timeouts for the Beeswax UI and are working with AWS Support to resolve the issue.
Sep 15, 14:28 EDT
Investigating - We are aware of and investigating transient access issues with the Beeswax UI. We are not aware of any other services impacted at this time. Further updates will be provided as the investigation proceeds.
Sep 15, 12:53 EDT
Sep 18, 2023
Delayed Streaming Win Logs 9/18/23
Resolved - Customers receiving Streaming Win Logs may have experienced delayed delivery the evening of 9/18/23. We have identified the issue, deployed a fix, and delivery cadence is now returning to normal.
Sep 18, 21:20 EDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Unresolved incident: HUMAN MediaGuard (Pre-bid) and FraudSensor (Post-bid) Offerings Paused Pending Further Notice.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

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