All Systems Operational

Buzz UI and API ? Operational
90 days ago
99.82 % uptime
Today
User Data ? Operational
90 days ago
100.0 % uptime
Today
User Data - US East Operational
90 days ago
100.0 % uptime
Today
User Data - US West Operational
90 days ago
100.0 % uptime
Today
User Data - EU West Operational
90 days ago
100.0 % uptime
Today
User Data - AP Northeast Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Reporting - US East Operational
90 days ago
100.0 % uptime
Today
Reporting - US West Operational
90 days ago
100.0 % uptime
Today
Reporting - EU West Operational
90 days ago
100.0 % uptime
Today
Reporting - AP Northeast Operational
90 days ago
100.0 % uptime
Today
Bidding ? Operational
90 days ago
100.0 % uptime
Today
Bidding - US East Operational
90 days ago
100.0 % uptime
Today
Bidding - US West Operational
90 days ago
100.0 % uptime
Today
Bidding - EU West Operational
90 days ago
100.0 % uptime
Today
Bidding - AP Northeast Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Status Page Migration - July 31, 2025 Jul 31, 2025 09:00-10:00 EDT

Update - Dear Valued Client,

We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.

Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.

What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.

We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.

We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com

Thank you for your continued partnership and cooperation as we work to enhance our services.

Best regards,
The FreeWheel Support Team

Jun 11, 2025 - 10:46 EDT
Update - Dear Valued Client,

We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.

Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.

What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.

We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.

We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com

Thank you for your continued partnership and cooperation as we work to enhance our services.

Best regards,
The FreeWheel Support Team

Jun 11, 2025 - 10:40 EDT
Scheduled - Dear Valued Client,

We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.

Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.

What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.

We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.

We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com

Thank you for your continued partnership and cooperation as we work to enhance our services.

Best regards,
The FreeWheel Support Team

Jun 10, 2025 - 17:18 EDT
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Resolved - This incident has been resolved.
Jul 16, 17:00 EDT
Monitoring - A fix has been deployed, and we are monitoring the results. We appreciate your patience.
Jul 16, 16:16 EDT
Investigating - We are receiving reports that individuals are unable to stay logged into the UI. Engineering teams are investigating with urgency
Jul 16, 14:12 EDT
Resolved - Please refer to this alert for updates https://status.beeswax.com/incidents/skdzdxgv7p6f Thank you
Jul 16, 14:10 EDT
Investigating - We are receiving reports that individuals are unable to stay logged into the UI. Engineering teams are investigating with urgency.
Jul 16, 13:41 EDT
Resolved - This incident has been resolved.
Jul 16, 11:20 EDT
Monitoring - We are awaiting documentation updates before resolving this incident. There will be no further updates to this matter in the interim.
Jun 12, 16:09 EDT
Identified - The API payload for creative line item assignments differs from the documentation for the POST and PUT requests, potentially impacting client integrations.

The discrepancies are as follows:
- The documents indicate that the payload is a single JSON object. This is wrong; the payload should be a JSON array of such objects.
- The "line_item_id" field is indicated as required. It is not, in fact, required.
- The documentation suggests that the creative object is included in the response from the creative associations endpoint, but this does not appear to be accurate.

In addition, the documentation indicated that, on success, a PUT request will return a 200 status. This is incorrect. The status will be 201.

We apologize for any confusion this has caused. We've identified that the API's current behavior is incorrect in our documentation, and we're actively working to get those updates published for you soon.

API REFERENCE: https://api-docs.freewheel.tv/beeswax/v2.0/reference/createcreativelineitemassignment

Jun 4, 18:08 EDT
Jul 15, 2025
Resolved - This incident has been resolved
Jul 15, 14:10 EDT
Investigating - We are currently experiencing an issue with creative uploads and transcoding. Our team is working to resolve as soon as soon as possible.
Jul 15, 10:57 EDT
Resolved - This incident has been resolved.
Jul 15, 12:26 EDT
Investigating - We are currently experiencing an issue with our Zendesk ticket creation. Please send requests via support@freewheel.zendesk.com to avoid any delays.
Jul 15, 08:15 EDT
Jul 14, 2025
Resolved - This incident has been resolved.
Jul 14, 20:32 EDT
Monitoring - A fix has been implemented, and we are monitoring the results.
Jul 14, 15:00 EDT
Identified - We have identified the root cause and are implementing a solution to re-enable email functionality.
Jul 14, 12:26 EDT
Investigating - As of Sunday, 5AM Eastern, we are currently experiencing an impact to emailed scheduled reporting. Our engineers are investigating and working toward restoring email delivery functionality.

Impacted clients can login to the reporting interface and download reports manually as needed until service is restored.

No other impact to any functionality has occurred.

Jul 13, 17:53 EDT
Jul 13, 2025
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.