API Discrepancy in Creative Associations POST and PUT - rest/v2/line-items/<line_item_id>/creatives
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Monitoring - We are awaiting documentation updates before resolving this incident. There will be no further updates to this matter in the interim.
Jun 12, 2025 - 16:09 EDT
Jun 12, 2025 - 16:09 EDT
Identified - The API payload for creative line item assignments differs from the documentation for the POST and PUT requests, potentially impacting client integrations.
The discrepancies are as follows:
- The documents indicate that the payload is a single JSON object. This is wrong; the payload should be a JSON array of such objects.
- The "line_item_id" field is indicated as required. It is not, in fact, required.
- The documentation suggests that the creative object is included in the response from the creative associations endpoint, but this does not appear to be accurate.
In addition, the documentation indicated that, on success, a PUT request will return a 200 status. This is incorrect. The status will be 201.
We apologize for any confusion this has caused. We've identified that the API's current behavior is incorrect in our documentation, and we're actively working to get those updates published for you soon.
API REFERENCE: https://api-docs.freewheel.tv/beeswax/v2.0/reference/createcreativelineitemassignment
Jun 04, 2025 - 18:08 EDT
The discrepancies are as follows:
- The documents indicate that the payload is a single JSON object. This is wrong; the payload should be a JSON array of such objects.
- The "line_item_id" field is indicated as required. It is not, in fact, required.
- The documentation suggests that the creative object is included in the response from the creative associations endpoint, but this does not appear to be accurate.
In addition, the documentation indicated that, on success, a PUT request will return a 200 status. This is incorrect. The status will be 201.
We apologize for any confusion this has caused. We've identified that the API's current behavior is incorrect in our documentation, and we're actively working to get those updates published for you soon.
API REFERENCE: https://api-docs.freewheel.tv/beeswax/v2.0/reference/createcreativelineitemassignment
Jun 04, 2025 - 18:08 EDT
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Scheduled Maintenance
Status Page Migration - July 31, 2025 Jul 31, 2025 09:00-10:00 EDT
Update -
Dear Valued Client,
We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.
Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.
What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.
We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.
We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com
Thank you for your continued partnership and cooperation as we work to enhance our services.
Best regards,
The FreeWheel Support Team
Jun 11, 2025 - 10:46 EDT
We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.
Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.
What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.
We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.
We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com
Thank you for your continued partnership and cooperation as we work to enhance our services.
Best regards,
The FreeWheel Support Team
Jun 11, 2025 - 10:46 EDT
Update -
Dear Valued Client,
We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.
Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.
What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.
We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.
We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com
Thank you for your continued partnership and cooperation as we work to enhance our services.
Best regards,
The FreeWheel Support Team
Jun 11, 2025 - 10:40 EDT
We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.
Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.
What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.
We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.
We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com
Thank you for your continued partnership and cooperation as we work to enhance our services.
Best regards,
The FreeWheel Support Team
Jun 11, 2025 - 10:40 EDT
Scheduled -
Dear Valued Client,
We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.
Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.
What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.
We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.
We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com
Thank you for your continued partnership and cooperation as we work to enhance our services.
Best regards,
The FreeWheel Support Team
Jun 10, 2025 - 17:18 EDT
We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.
Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.
What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.
We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.
We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com
Thank you for your continued partnership and cooperation as we work to enhance our services.
Best regards,
The FreeWheel Support Team
Jun 10, 2025 - 17:18 EDT