Monitoring - We are awaiting documentation updates before resolving this incident. There will be no further updates to this matter in the interim.
Jun 12, 2025 - 16:09 EDT
Identified - The API payload for creative line item assignments differs from the documentation for the POST and PUT requests, potentially impacting client integrations.

The discrepancies are as follows:
- The documents indicate that the payload is a single JSON object. This is wrong; the payload should be a JSON array of such objects.
- The "line_item_id" field is indicated as required. It is not, in fact, required.
- The documentation suggests that the creative object is included in the response from the creative associations endpoint, but this does not appear to be accurate.

In addition, the documentation indicated that, on success, a PUT request will return a 200 status. This is incorrect. The status will be 201.

We apologize for any confusion this has caused. We've identified that the API's current behavior is incorrect in our documentation, and we're actively working to get those updates published for you soon.

API REFERENCE: https://api-docs.freewheel.tv/beeswax/v2.0/reference/createcreativelineitemassignment

Jun 04, 2025 - 18:08 EDT
Buzz UI and API ? Operational
90 days ago
99.95 % uptime
Today
User Data ? Operational
90 days ago
100.0 % uptime
Today
User Data - US East Operational
90 days ago
100.0 % uptime
Today
User Data - US West Operational
90 days ago
100.0 % uptime
Today
User Data - EU West Operational
90 days ago
100.0 % uptime
Today
User Data - AP Northeast Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Reporting - US East Operational
90 days ago
100.0 % uptime
Today
Reporting - US West Operational
90 days ago
100.0 % uptime
Today
Reporting - EU West Operational
90 days ago
100.0 % uptime
Today
Reporting - AP Northeast Operational
90 days ago
100.0 % uptime
Today
Bidding ? Operational
90 days ago
99.94 % uptime
Today
Bidding - US East Operational
90 days ago
99.95 % uptime
Today
Bidding - US West Operational
90 days ago
99.95 % uptime
Today
Bidding - EU West Operational
90 days ago
99.9 % uptime
Today
Bidding - AP Northeast Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Status Page Migration - July 31, 2025 Jul 31, 2025 09:00-10:00 EDT

Update - Dear Valued Client,

We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.

Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.

What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.

We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.

We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com

Thank you for your continued partnership and cooperation as we work to enhance our services.

Best regards,
The FreeWheel Support Team

Jun 11, 2025 - 10:46 EDT
Update - Dear Valued Client,

We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.

Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.

What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.

We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.

We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com

Thank you for your continued partnership and cooperation as we work to enhance our services.

Best regards,
The FreeWheel Support Team

Jun 11, 2025 - 10:40 EDT
Scheduled - Dear Valued Client,

We are writing to inform you about an upcoming change in how you will receive status notifications for the Beeswax platform. As part of our ongoing efforts to improve and standardize our support services, we will be migrating from the current Beeswax status page to our unified FreeWheel Zendesk status notification system. You won't need to take any action, as we will manage this transition on our side.

Key Information:
• Planned Migration Date: July 31st, 2025
• The existing Beeswax Status Page https://status.beeswax.com will be redirected to our unified Freewheel Zendesk status notification system https://freewheel.zendesk.com/hc/en-us
• In terms of subscribing: You don’t need to do anything! We will manage the migration and once completed, you’ll automatically get updates from the new system.

What this means for you?
1. Unified Support Experience: This change aligns Beeswax with our other platforms, providing a single, consistent location for all FreeWheel product status updates.
2. Global Coverage: You'll have access to status information from support teams across the globe, ensuring comprehensive and timely updates. This is a key step in helping us work towards a broader 24x7 coverage in the future.
3. Streamlined Communication: The new system allows you to see service disruptions/events and raise/track tickets in one place, simplifying your interaction with our support services.
4. Flexible Notification System: You can unsubscribe any time you like.

We understand that adapting to a new system may require some adjustment. To assist you in this transition, we will be providing additional resources and support:
1. Training materials on using the new status page will be made available.
2. Our support team is ready to assist you with any questions or concerns during this transition.

We believe this change will ultimately provide you with a more efficient and comprehensive support experience. If you have any questions or need assistance with anything, please don't hesitate to contact your FreeWheel support representative or support@beeswax.com

Thank you for your continued partnership and cooperation as we work to enhance our services.

Best regards,
The FreeWheel Support Team

Jun 10, 2025 - 17:18 EDT
Jun 17, 2025

No incidents reported today.

Jun 16, 2025
Completed - The scheduled maintenance has been completed.
Jun 16, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 EDT
Scheduled - Due to planned maintenance work, customers will be unable to access the Beeswax UI or API on June 16th from 7-7.30am EST. During this window, the UI and API will be inaccessible. Bidding/Serving, Scheduled Reporting, and Log Delivery will not be impacted
Jun 5, 11:20 EDT
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 16:04 EDT
Update - Bidding was restored at 3:50 PM, as the 3rd party entity involved in the outages resolved the issue.
Jun 12, 16:03 EDT
Monitoring - In order to protect the client experience, the Beeswax Engineering team has elected to stop bidding until the Global Internet outages are resolved. There is a risk that a full lifecycle of bid related traffic, potentially affecting financial outcomes, could not reach our endpoints or those of our clients. Bidding was turned down at 3:25PM EST, but minor effects of the global situation had been noticed in the leading in period.

Details about the outage can be found at: https://www.thestreet.com/crypto/markets/massive-cloudflare-outage-takes-down-major-apps-google-discord-spotify-hit

Jun 12, 15:36 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:00 EDT
Scheduled - Due to planned maintenance work, customers will be unable to access the Beeswax UI or API on June 5th from 7-7.30m EST. During this window, the UI and API will be inaccessible. Bidding/Serving, Scheduled Reporting, and Log Delivery will not be impacted
May 29, 12:57 EDT
Jun 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 16:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 12:15 EDT
Scheduled - We're still working on this migration and will adjust timings as needed. We expect it to be complete in a few hours and will send an update once finished. Thank you for your patience
Jun 4, 12:12 EDT
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:00 EDT
Scheduled - Following the release of Beeswax's direct Experian integration on June 4 2025, all Experian segments currently available via alternate data marketplaces (TruOptik, LiveRamp, Alliant, etc.) will be automatically migrated to appear under Experian in the Beeswax UI. Your segment keys will change to direct Experian keys (e.g., experian-XXXXXX), but CPMs will remain unchanged.

All affected segments in your targeting and related features (including bid modifiers, favorites, and presets) will update automatically to prevent disruption. However, if you're adding segments via API, please ensure you use the new segment keys after the transition.

If you need any additional information or have any questions, please reach out to your account team. Thank you.

May 2, 15:09 EDT
Jun 3, 2025

No incidents reported.