This issue has been fully resolved and impacted customers have been contacted by account teams. If additional information is required please reach out to your respective account representatives.
Posted Sep 20, 2023 - 12:16 EDT
Update
We have identified that customers receiving Conversion Logs in any region for whom an incoming conversion was processed through AP-Northeast during the impacted window would also have been impacted. Remediation steps remain as follows.
“A resolution to this issue has been deployed and Logs from 09/07 12:00 PM EDT onwards will be accessible for all customers. To to access the log files from ~09/06 12:00 PM EDT to 09/07 12:00 PM EDT, customer’s S3 bucket object ownership should be updated to “Bucket owner enforced” or, alternatively, Beeswax will need to issue a backfill. Account teams will be contacting impacted customers to align on next steps”
Posted Sep 08, 2023 - 14:24 EDT
Monitoring
A resolution to this issue has been deployed and Logs from 09/07 12:00 PM EDT onwards will be accessible for all customers. To to access the log files from ~09/06 12:00 PM EDT to 09/07 12:00 PM EDT, customer’s S3 bucket object ownership should be updated to “Bucket owner enforced” or, alternatively, Beeswax will need to issue a backfill. Account teams will be contacting impacted customers to align on next steps
Posted Sep 07, 2023 - 16:28 EDT
Identified
Customers receiving auction, Bid, or Conversion Logs for AP-Northeast Bidders with bucket object ownership "Object Writer" are currently unable to access these logs. We have identified a root cause and are working on deploying a fix. A backfill strategy will then be communicated for Logs from the interim period.
Posted Sep 07, 2023 - 09:58 EDT
This incident affected: Reporting (Reporting - AP Northeast).