Data Processing Delays - Reporting Tools Affected

Incident Report for Beeswax

Resolved

This incident has been resolved.
Posted Jul 14, 2025 - 20:32 EDT

Monitoring

A fix has been implemented, and we are monitoring the results.
Posted Jul 14, 2025 - 15:00 EDT

Identified

We have identified the root cause and are implementing a solution to re-enable email functionality.
Posted Jul 14, 2025 - 12:26 EDT

Investigating

As of Sunday, 5AM Eastern, we are currently experiencing an impact to emailed scheduled reporting. Our engineers are investigating and working toward restoring email delivery functionality.

Impacted clients can login to the reporting interface and download reports manually as needed until service is restored.

No other impact to any functionality has occurred.
Posted Jul 13, 2025 - 17:53 EDT
This incident affected: Reporting (Reporting - US East, Reporting - US West, Reporting - EU West, Reporting - AP Northeast).
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